STORE POLICIES


Terms:

Visa, Mastercard, American Express & Discover accepted. Net 30 Days on approved credit only. Any other special terms are subject to approval by Classique Eyewear Management. Merchandise returns will not be accepted as payment against outstanding invoices. All styles sold at special discounted pricing will not be accepted for refund, exchange or credit.

Shipping Services:

Orders received by 12:00 pm PST will be shipped within 24 hours of receipt of order. Unless otherwise specified, all carriers and methods of shipping will be at our discretion. Expedited Shipping requests will incur additional shipping charges in excess of regular carrier Ground Rates.

Frame Warranty:

All frames are under warranty for a period of 1 year from the date that frame orders are shipped. Warranty applies ONLY to manufacturing defects, defects in frame construction, frame materials, or frame finishing.

Warranty Disclaimer:

Frames are not warranted against lab negligence, breakage, bending out of existing shape, scratching caused by lab technician error, or by lab equipment, apparatus, tools or heating, bending or shaping processes.

Frames are not warranted against breakage caused through normal wear and tear, incorrect frame use or mishandling, negligence, accident, or manipulation by optician, doctor, lab technician, or frame wearer.

Frames are not warranted against other damage caused by dropping of frame, pet abuse, or the continuous bending or reshaping of frame and/or temples, excessive tension applied to hinges or frame bridge, or as a result of the removal of temple tips, nose pads, or frame lenses.

Return Policies:

All frame returns require a Return Merchandise Authorization (RMA) from Classique Eyewear, Inc. customer service department, or authorized sales representative.

If authorized by the sales representative, the frames returned must be shipped in a box with a Classique RMA sticker received from the Classique Eyewear sales representative which needs to be completed with the return date, representative's name, and authorized RMA document number.

Frames must be returned in the original condition as they were received from Classique Eyewear, Inc., with original demo lenses intact, in original poly bag with frame label indicating frame description, color, size and UPC barcode label if originally present on the bag, frame case and cleaning cloth.

To receive full credit, frames must be individually wrapped in their poly bags and the return package must be filled with protective bubble wrap and/or packaging filler materials to protect the frames from damage in transit during the shipping process.

Classique Eyewear reserves the right to apply at 10% restocking fee on the value of all returned frames if it determines that it is necessary as a result of any additional processing costs incurred in receiving, inspecting, documenting, evaluating, cleaning, and restocking of frames.

A charge of $6.00 per case not returned with frame will be deducted off any credit memo issue for frames returned.

A charge of $5.00 will be deducted from any credit memo for any original parts or components (as mentioned in paragraph 2 above) not included with any frame.

No credit will be issued for any frames Not returned in the original condition in which they were originally shipped by Classique Eyewear, Inc.

No credit will be issued for any frame determined by Classique Eyewear's Returns Department personnel to have been deliberately or negligently scratched, bent, reshaped, mishandled, dropped, trampled on, driven over by any moving vehicle, pet abuse, impacted by excessive force, or was determined by Classique Eyewear to be used or abused not in the normal course of wear and tear.

Classique Eyewear reserves the right to enforce a 2-for-1 Exchange order to be placed on any frame return from accounts.

All authorized credit returns and claims for defective returns which are determined by Classique Eyewear's Returns Department to be acceptable and reasonable, will be processed and credit will be issued within 30 days of receipt of returned frames.